Política de reembolso

Return Policy:

Approved merchandise may be returned only within 15 days, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

No returns are accepted on: Filters, Film, Paper (Darkroom & Digital), Ink Jet Paper or Inks, Books, Lamps., Batteries, Camcorders, Software, Audio or Video Tape, Any type of Magnetic, optical or light sensitive media and Special Order Items

Additional non-returnable items:
Gift cards
Downloadable software products

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@helixcamera.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@helixcamera.com and send your item to: 100 N Walnut St Itasca Illinois US 60143.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Helix Limited 100 N Walnut St Itasca Illinois US 60143

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.